Transform Customer Communication with AI-Powered Chatbots

ODDI helps medium and large businesses in Uzbekistan automate customer support, handle message overload, and provide instant responses to improve customer satisfaction while reducing operational costs.

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Introduction

ODDI is a SaaS solution designed for businesses struggling with high-volume customer communication

ODDI is a software-as-a-service business focusing on mid and big-sized businesses whose work is connected with customer communication. These businesses daily receive a large number of messages and physically cannot provide quick feedback to customer issues.

For businesses, automation is not just useful – it will become a main part of operations. ODDI will be launched in Uzbekistan and will mostly focus on local businesses, providing them with AI-powered chatbot solutions that can handle customer inquiries 24/7.

Our AI chatbots are designed to understand natural language, provide instant responses, and learn from interactions to continuously improve service quality. This allows your human staff to focus on complex issues while routine inquiries are handled automatically.

Target Market & Customer Segmentation

ODDI serves medium and large businesses across multiple industries

Primary Industries

ODDI's software can fit any industry due to its adaptive features. Our primary targets are industries where customer support is critical:

Hospitality
Healthcare
Education
Restaurants
Retail
Real Estate

Business Size Focus

We primarily target medium to large-sized businesses that experience:

  • High volume of daily customer inquiries
  • Seasonal traffic fluctuations
  • Need for 24/7 customer support
  • Desire to reduce response times
  • Limited resources for customer service teams

Perfect for businesses that: Physically cannot handle the volume of customer messages and need automated solutions to maintain service quality.

Customer Segmentation

Understanding different business needs for tailored solutions

Behavioral Segmentation

  • Businesses facing message overload
  • Organizations with seasonal traffic (restaurants, hospitality, education)
  • Businesses with existing automation seeking more cost-effective options
  • Companies experiencing growth in customer base
  • Businesses with limited customer service hours

Needs-Based Segmentation

  • Education: FAQ regarding enrollment, student support, course information
  • Hospitality: Automated reservations, complaint handling, service inquiries
  • Healthcare: Appointment management, reminders, lab result updates
  • Restaurants: Table reservations, menu inquiries, order tracking
  • Retail: Product inquiries, order status, return policies

Global Success Stories

AI chatbots are transforming customer service worldwide

Hilton Hotels

Global Hospitality Leader

Hilton's AI chatbot "Connie" assists guests with recommendations on local attractions, dining options, and travel tips within cities. The chatbot can handle multiple guest inquiries simultaneously, reducing front desk workload by 40% and improving guest satisfaction scores by 25%.

Georgia State University

Higher Education Innovation

The university implemented AI chatbot "Pounce" to support enrolled students. It sends reminders about deadlines, upcoming events, and guides students through administrative processes. This reduced administrative workload by 30% and increased student engagement with support services by 45%.

The successful implementation of AI-powered chatbots in Western institutions clearly demonstrates the improvements in operational efficiency and customer service. Uzbekistan can achieve similar success, and ODDI offers a practical, locally adaptable solution that can accelerate this transformation in the country.

Pricing Plans

Flexible options for businesses of all sizes

Basic

$250/month
$2,690/year (Save $310)

Ideal for new clients or growing companies with lower customer flow

  • Up to 1,000 users per month
  • 24/7 AI-powered customer support
  • Basic chatbot customization
  • Email support
  • Free trial month
  • Data analysis & insights

Premium

$750/month
$7,900/year (Save $1,100)

For large enterprises with heavy communication and analytics needs

  • Up to 6,000 users per month
  • 24/7 AI-powered customer support
  • Full chatbot customization
  • 24/7 phone & chat support
  • Free trial month included
  • Data analytics with visualization
  • Comprehensive documentation
  • Monthly performance reports

Initial Software Installation: $280 (excluding taxes) for installation, modification, and personalization. This one-time fee is not included in the monthly/annual pricing plans. Monthly usage fees vary based on the selected package.